The humble receipt can give brands new ways to tailor communications with their customers, as Longchamp is discovering.

Oracle has launched a new program aimed at helping tech vendors, especially smaller firms, sell to the US Department of ...

Uniqode explores how national parks and green spaces use technology to enhance visitors' experiences of Mother Nature and all ...

FTC settlement bans Paddle.com from U.S. payment processing for deceptive tech-support firms Company allegedly enabled ...

The answer to the first question has always been "it depends, but generally yes." And this year, we have a definitive answer ...

Scammers are posing as tech support representatives from major companies like Microsoft, Google, or Apple, attempting to deceive users into giving up info.

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

The bill establishing a reimbursement process for career and technical education passed with broad support in the House and ...

The Department of State has approved the possible foreign military sale of F/A-18F Super Hornet fighter jets and EA-18G ...

VinFast, Vietnam’s electric vehicle giant, is entering the Indian market with its VF6 and VF7 SUVs, bolstering its presence through a customer service partnership with Global Assure.

The Trump administration is clawing back $14 million in funding for digital equity efforts throughout the state, and one organization in Holyoke is on track to feel the impact.