By studying 100 brand implementations of gen AI, researchers have discovered four archetypes for how companies are using the ...

In today’s uncertain economy, leaders must navigate the delicate task of delivering bad news, such as layoffs or project ...

As consumer demand for sustainable products grows, more and more sellers have begun adding labels to their products to indicate various kinds of sustainability certifications. These labels such as ...

What exactly is a digital transformation, and how can you lead one successfully? Often guiding a digital transformation requires rethinking how your company creates value, its strategy, and the ...

Predictions about the demise of middle management aren’t new. But with the rise of AI and a trend toward flatter organizations, could these predictions soon come true? Perspectives from three ...

Brain scans are showing us in new detail exactly what entices readers. Scientists can see a group of midbrain neurons—the “reward circuit”—light up as people respond to everything from a ...

Using meeting-recording and transcription features has become standard in many workplaces as we seek to better manage the ever-increasing volume of things we must do and keep track of. Generative ...

While backlash to DEI has challenged how many companies and practitioners approach creating more equitable workplaces, fewer have considered whether DEI work itself has room to improve. A new ...

Toxic productivity is an unhealthy compulsion to be productive at all times, often at the expense of our mental and physical well-being, relationships, and overall quality of life. It’s a common ...

Learning to navigate conflicts is not really a choice in today’s organizations. It’s an imperative. In this article, the author explains what conflict resolution is, why it’s an essential ...

Referrals have long been known to be effective due to the trust customers place in recommendations from friends and family. However, our new research suggests that customer referrals are even more ...

It’s no surprise that trust is at the core of high-performing teams. But conversations about cultivating trust at work often focus on the relationship between managers and employees. As ...