Ofgem fines Octopus Energy £1.5m for failing to issue final bills to thousands of prepayment customers. The supplier claims ...

An investigation carried out by energy regulator, Ofgem, has found errors with more than 34,000 prepayment meter customer ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

Ofgem found more than 34,000 prepayment meter customers between 2014 and October 2023 did not receive final bills within six ...

The gas and electricity supplier will be paying the hefty sum after regulator Ofgem found more than 34,000 prepayment meter ...

The energy firm has agreed to pay the sum in refunds and compensation after it was found to have failed to provide its ...

Under pressure to make amends, Octopus agreed to refund £231,000 in leftover credit from these closed accounts and shell out ...

The regulator found more than 34,000 pre-payment meter customers between 2014 and October 2023 did not receive final bills ...

UK energy regulator Ofgem has provisionally approved a £24 billion ($32.7bn) investment package into the country’s gas and ...

Octopus had agreed to pay a total of £1.483 million in compensation and redress, an average £43 per affected customer, in ...

The Climate Change Committee has rightly told the government it needs to reduce electricity prices to encourage green technologies such as electric cars and heat pumps. It was the Johnson government ...

The British Government regulator's in-house developed system to simplify and streamline the request for adjustments process ...