The big addition to the free plan is the addition of Salesforce channels. With this new feature, you'll be able to connect with your Salesforce teams in real time for better collaboration, including ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Salesforce, the cloud CRM giant, is projecting big moves through 2030 despite recent stock stumbles and internal shakeups. AI ...