Verizon is calling it quits on its +play program next month, instead focusing on its myHome and myPlan offerings.

Customer Champions will work on the issues behind the scenes, providing the customer updates through the channel of their ...

As part of this transformation, Verizon will provide a dedicated expert for complex issues, leveraging Google Cloud’s AI, ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Verizon highlighted a new customer service programme designed to ensure subscribers resolve issues by contacting the operator a single time.

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

Leads Most Significant Transformation Across Stores, Support and Digital Services with AI powering more personalized ...

We spoke to the CEO of Verizon's consumer group to get all the details about a new project that's been under wraps for months ...

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