CX platforms should ensure that their text analytics systems have capabilities not just in a broad, horizontal capacity but also a deep, domain-level understanding of text data.

Natural language processing has enormous potential for organizations to use text and spoken data in applications, but few companies take full advantage of it. How can companies improve their NLP ...

Clinical-grade, expert-supported natural language processing (NLP) is valuable to payers and providers when exchanging patient information through continuity-of-care documents. One of the most ...

A study by the Regenstrief Institute and Indiana University has demonstrated the potential of using natural language processing technology to extract social risk factor information from clinical notes ...

Polite Guard looks to help keep chatbots polite and less prone to exploitation With NLP at its core, it works by classifying text on a four point scale of politeness The dataset and source code are ...