Make your knowledge base user- and SEO-friendly. Learn best practices for content strategy, information architecture, site search and more.

We explain how to build a knowledge base, using best practice tips and examples, and why they can boost your customer service offering.

Learn the top 10 knowledge base software best practices, explained and illustrated with examples from some of the most successful tech companies.

Make your knowledge base user- and SEO-friendly. Learn best practices for content strategy, information architecture, site search and more.

A knowledge base can be developed to include videos on how to search for information and provide updates like emails or new documents. If done properly, you can onboard the new member in 30 ...

PanelApp, Genomics England’s gene-disease association database, has reached its 10th anniversary! Let’s look at how it has ...

For example, a customer asking how to make a payment might receive outdated instructions about writing a cheque if the knowledge base contains too much legacy content.

A good example is the United Nations World Water Development Report (WWDR), which aims to provide decision makers with the tools to implement sustainable use of water and offers best practices, as ...

We use patant data from the worldwide semiconductor industry from 1984 to 1994 to study the effect of the structure of organizational knowledge basas, or the patterns of coupling between their ...