Dialogflow supports the notion of contexts to manage conversation state, flow, and branching. Contexts are used to keep track of a conversation’s state, and they influence what intents are matched ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

And we have a lot of customers who are using their Dialogflow experience for front-line agent bots, and we want to be able to have AgentForce agents interact with Dialogflow with effective handoffs.

Dialogflow (previously API.AI) is particularly aimed at developers who do not have experience with creating voice- and chat-based apps. Beyond the Google Assistant, it is cross-platform and ...

Dialogflow’s web-based console can also be used to extend the conversational agent to handle more complex questions and user journeys.

Google LLC today debuted some important updates to its Dialogflow, the main technology that powers its Contact Center AI service for automating interactions with customers in call centers. Dialogflow ...

Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.

Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a ...

Google said on Wednesday that it's bringing expanded bot support to its team-based messaging platform Hangouts Chat.

Infobip’s innovative omnichannel communications platform will now be available to organizations that use Dialogflow to create conversational experiences with users on their preferred channels and ...