In the first of a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI, we explain how Dialogflow bots work.

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

And we have a lot of customers who are using their Dialogflow experience for front-line agent bots, and we want to be able to have AgentForce agents interact with Dialogflow with effective handoffs.

Dialogflow’s web-based console can also be used to extend the conversational agent to handle more complex questions and user journeys.

Dialogflow (previously API.AI) is particularly aimed at developers who do not have experience with creating voice- and chat-based apps. Beyond the Google Assistant, it is cross-platform and ...

Dialogflow Versions and Environments meanwhile enables developers to create multiple versions of the same agent that can be used for different environments, including testing, development, staging ...

Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.

Google said on Wednesday that it's bringing expanded bot support to its team-based messaging platform Hangouts Chat.

The company showed off a few new customers using Dialogflow to build chat interfaces for their customers, including KLM Royal Dutch Airlines, Domino’s and Ticketmaster.

Infobip’s innovative omnichannel communications platform will now be available to organizations that use Dialogflow to create conversational experiences with users on their preferred channels and ...