Among other updates, Google is expanding the number of intents available to virtual agents from 2,000 to 20,000 with a new feature in beta called Dialogflow Mega Agent.

Google Cloud today released Dialogflow Mega Agent in beta so that conversational AI makers and Contact Center AI customers can make more complex bots.

By integrating Google Cloud’s Vertex AI and Dialogflow with Alorica’s platforms, the CX provider delivers exceptionally accurate and relevant responses based on the user’s intent.

Dialogflow Enterprise can do this because Google has already pretrained the natural language and machine learning models it needs. These algorithms help interpret people’s questions, and the ...

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX ...

Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.